JW Marriott Surabaya | Hotel in Surabaya, Indonesia

Hotel with Laundry, Pool and TV
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Amenities
Facility Overview
Hair dryer
Rainfall showerhead
Bathrobes
Bidet
Toothbrush and toothpaste
Designer toiletries
Separate bathtub and shower
Towels
Premium bedding
Down comforter
Blackout drapes/curtains
Bed sheets
Free cribs/infant beds
Rollaway/extra beds (surcharge)
Pillow-top mattress
Air conditioning
Iron/ironing board
Phone
Window screens
Laptop-friendly workspace
LED light bulbs
Free newspapers
Safe
Energy-saving switches
In-room massage
Connecting rooms available
Water-efficient showers only
Turndown service
Slippers
Soundproofing
Restaurant dining guide
Recycling
Coffee/tea in common area(s)
Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 469480 for adults and IDR 234740 for children
1 bar
4 restaurants and 1 coffee shop/cafe
24-hour room service
Free daily reception
Electric kettle
Coffee/tea maker
Free bottled water
Minibar
24-hour pick-up airport shuttle (surcharge)
Free self parking on site
Free shopping center shuttle
Airport shuttle on request
24-hour train station pick-up shuttle (surcharge)
Wheelchair-accessible parking available
Valet parking on site (IDR 100000 per stay)
Low-height electrical outlets in bathroom
Lever door handles
Roll-in shower
Wheelchair-accessible registration desk
Wheelchair-accessible path of travel
Grab bar in bathtub
Assistive listening devices in meeting rooms
Visual fire alarm
Wheelchair-accessible parking
Elevator
Grab bar near toilet
Wheelchair-accessible pool
Wheelchair-accessible business center
Low-height view port in door
Wheelchair-accessible restaurant
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Transfer shower
Wheelchair-accessible fitness center
Accessible airport shuttle
Theme parks
Outlet shopping
Zoo
Sauna
Art gallery
Steam room
Children's pool
Outdoor pool
24-hour fitness center
Shopping mall
Hot tub
Evening entertainment
48-inch LCD TV
Premium channels
Cable channels
Computer station
24-hour business center
Conference center (132482 square feet of space)
Meeting rooms - 14
Banquet hall
Front-desk safe
Gift shop/newsstand
ATM/banking services
Ballroom
Free newspapers in lobby
Elevator
English
Chinese (Mandarin)
Indonesian
Malay
Romance packages available
Vegan dining options
Comprehensive food waste policy
Biodegradable coffee stirrers
Comprehensive recycling policy
Smoke-free property
No plastic coffee stirrers
At least 80% lighting from LEDs
Couples dining
Rooftop garden
Vegetarian dining options
Pool gate
Children's pool
Outdoor pool
Soundproofed rooms
Free children's club
Children's toys
Free cribs/infant beds
Laundry facilities
Snack bar/deli
Rollaway/extra beds (surcharge)
24-hour front desk
Daily housekeeping
Concierge services
Luggage storage
Multilingual staff
Change of bedsheets (on request)
Tour/ticket assistance
Dry cleaning service
Laundry facilities
Turndown service
Porter/bellhop
Wedding services
Available in some public areas: Free WiFi
Available in all rooms: Free WiFi
Vegetable garden
Picnic area
Pool umbrellas
BBQ grill(s)
Terrace
Garden
Policies
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
Junior Suite, 1 King Bed
Room Size:
516 square feet m2
| GeneralPrivate bathroom, Doorbell/telephone notification, Square feet - 516, Desk, Number of bedrooms - 1, Square meters - 48, Ping - 14.50, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view |
Executive Suite, 1 Bedroom
Room Size:
861 square feet m2
| GeneralExecutive level room, Doorbell/telephone notification, Number of bedrooms - 1, Ping - 24, Square feet - 861, Extra bed count 1, Separate dining area, Private bathroom, Paper towels, Square meters - 80, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view |
Premium Room, 2 Double Beds
Room Size:
452 square feet m2
| GeneralExecutive level room, Doorbell/telephone notification, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Separate dining area, Square meters - 42, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2 |
Executive Room, 2 Double Beds
Room Size:
452 square feet m2
| GeneralSquare meters - 42, Private bathroom, Desk, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Bed count maximum 2 |
Room, 2 Double Beds
Room Size:
452 square feet m2
| GeneralSquare meters - 42, Private bathroom, Desk, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Bed count maximum 2 |
Executive Suite, 1 Bedroom
Room Size:
925 square feet m2
| GeneralExecutive level room, Doorbell/telephone notification, Square feet - 925, Number of bedrooms - 1, Separate bedroom, Extra bed count 1, Separate dining area, Square meters - 86, Private bathroom, Ping - 26, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view |
Executive Suite, 3 Bedrooms
Room Size:
2217 square feet m2
| GeneralExecutive level room, Number of bedrooms - 1, Dishwasher, Microwave, Ping - 62, Extra bed count 1, Separate dining area, Cookware, dishware, and utensils, Private bathroom, Paper towels, Square meters - 206, Desk, Square feet - 2217, Separate sitting area, Bed count maximum 3, City view, Bed count minimum 3 |
Executive Room, 1 King Bed
Room Size:
452 square feet m2
| GeneralSquare meters - 42, Private bathroom, Doorbell/telephone notification, Desk, Number of bedrooms - 1, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view |
Executive Suite, 2 Bedrooms
Room Size:
1367 square feet m2
| GeneralExecutive level room, Number of bedrooms - 1, Dishwasher, Microwave, Extra bed count 1, Separate dining area, Cookware, dishware, and utensils, Private bathroom, Ping - 38, Paper towels, Square feet - 1367, Desk, Square meters - 127, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2 |
Premium Room, 1 King Bed
Room Size:
452 square feet m2
| GeneralSquare meters - 42, Private bathroom, Number of bedrooms - 1, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view |
Presidential Suite, 2 Bedrooms
Room Size:
4198 square feet m2
| GeneralPing - 118, Executive level room, Number of bedrooms - 1, Square feet - 4198, Extra bed count 1, Separate dining area, Private bathroom, Desk, Square meters - 390, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2 |
Junior Suite, 1 King Bed
Room Size:
516 square feet m2
| GeneralPrivate bathroom, Doorbell/telephone notification, Ping - 15, Square feet - 516, Desk, Number of bedrooms - 1, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view |
Executive Suite, 2 Bedrooms
Room Size:
3671 square feet m2
| GeneralExecutive level room, Ping - 103, Number of bedrooms - 1, Extra bed count 1, Separate dining area, Square feet - 3671, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, Square meters - 341, City view, Bed count maximum 2 |
Room, 1 King Bed
Room Size:
452.1 square feet m2
| GeneralDoorbell/telephone notification, Number of bedrooms - 1, Wheelchair accessible, Ping - 12.7, Extra bed count 1, Accessible bathtub, Square meters - 42, Private bathroom, Bathroom grab bars, Desk, Square feet - 452.1, Bed count minimum 1, Bed count maximum 1, City view |
FAQ's
Is this JW Marriott Surabaya pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
Does the JW Marriott Surabaya have a swimming pool?
Yes, this JW Marriott Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in JW Marriott Surabaya?
Best-rates for the JW Marriott Surabaya starts from $93 per night with includes Child Friendly, Air Conditioner, Security/Safety, Toiletries, Hot Tub, Internet, Kitchen, Parking, Sports/Activities, Breakfast, Laundry, Pool, TV, Balcony/Terrace, Accessibility, Bedding/Linens, Spa, Bar, Guest Services, Wheelchair Accessible, Transportation/Shuttle, Business Services, Wellness Facilities, Restaurant, Entertainment, Barbecue/Outdoor Cooking with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is JW Marriott Surabaya a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the JW Marriott Surabaya wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the JW Marriott Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the JW Marriott Surabaya?
Based on the information reported by the owner or manager, the JW Marriott Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for JW Marriott Surabaya?
Based on the information reported by the owner or manager, details for the cancellation policy for the JW Marriott Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.





























