JW Marriott Surabaya | Hotel in Surabaya, Indonesia

| 9.2 (463 Reviews) |  1 Bathroom
Surabaya Hotel | JW Marriott Surabaya

Hotel with Laundry, Pool and TV

Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

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Jalan Embong Malang 85-89, Surabaya, 60261, Indonesia

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
SpaSpa
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Barbecue/Outdoor CookingBarbecue/Outdoor Cooking
Child FriendlyChild Friendly
Hot TubHot Tub
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Hair dryerHair dryer
  • Rainfall showerheadRainfall showerhead
  • BathrobesBathrobes
  • BidetBidet
  • Toothbrush and toothpasteToothbrush and toothpaste
  • Designer toiletriesDesigner toiletries
  • Separate bathtub and showerSeparate bathtub and shower
  • TowelsTowels
BedroomBedroom
  • Premium beddingPremium bedding
  • Down comforterDown comforter
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Bed sheetsBed sheets
  • Free cribs/infant bedsFree cribs/infant beds
  • Rollaway/extra beds (surcharge)Rollaway/extra beds (surcharge)
  • Pillow-top mattressPillow-top mattress
  • Air conditioningAir conditioning
  • Iron/ironing boardIron/ironing board
  • PhonePhone
  • Window screensWindow screens
  • Laptop-friendly workspaceLaptop-friendly workspace
  • LED light bulbsLED light bulbs
  • Free newspapersFree newspapers
  • SafeSafe
  • Energy-saving switchesEnergy-saving switches
  • In-room massageIn-room massage
  • Connecting rooms availableConnecting rooms available
  • Water-efficient showers onlyWater-efficient showers only
  • Turndown serviceTurndown service
  • SlippersSlippers
  • SoundproofingSoundproofing
  • Restaurant dining guideRestaurant dining guide
  • RecyclingRecycling
BreakfastBreakfast
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 469480 for adults and IDR 234740 for childrenFull breakfast available for a fee daily 6 AM–10:30 AM: IDR 469480 for adults and IDR 234740 for children
  • 1 bar1 bar
  • 4 restaurants and 1 coffee shop/cafe4 restaurants and 1 coffee shop/cafe
  • 24-hour room service24-hour room service
  • Free daily receptionFree daily reception
  • Electric kettleElectric kettle
  • Coffee/tea makerCoffee/tea maker
  • Free bottled waterFree bottled water
  • MinibarMinibar
ParkingParking
  • 24-hour pick-up airport shuttle (surcharge)24-hour pick-up airport shuttle (surcharge)
  • Free self parking on siteFree self parking on site
  • Free shopping center shuttleFree shopping center shuttle
  • Airport shuttle on requestAirport shuttle on request
  • 24-hour train station pick-up shuttle (surcharge)24-hour train station pick-up shuttle (surcharge)
  • Wheelchair-accessible parking availableWheelchair-accessible parking available
  • Valet parking on site (IDR 100000 per stay)Valet parking on site (IDR 100000 per stay)
AccessibilityAccessibility
  • Low-height electrical outlets in bathroomLow-height electrical outlets in bathroom
  • Lever door handlesLever door handles
  • Roll-in showerRoll-in shower
  • Wheelchair-accessible registration deskWheelchair-accessible registration desk
  • Wheelchair-accessible path of travelWheelchair-accessible path of travel
  • Grab bar in bathtubGrab bar in bathtub
  • Assistive listening devices in meeting roomsAssistive listening devices in meeting rooms
  • Visual fire alarmVisual fire alarm
  • Wheelchair-accessible parkingWheelchair-accessible parking
  • ElevatorElevator
  • Grab bar near toiletGrab bar near toilet
  • Wheelchair-accessible poolWheelchair-accessible pool
  • Wheelchair-accessible business centerWheelchair-accessible business center
  • Low-height view port in doorLow-height view port in door
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
  • Height-adjustable showerheadHeight-adjustable showerhead
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Transfer showerTransfer shower
  • Wheelchair-accessible fitness centerWheelchair-accessible fitness center
  • Accessible airport shuttleAccessible airport shuttle
ActivitiesActivities
  • Theme parksTheme parks
  • Outlet shoppingOutlet shopping
  • ZooZoo
  • SaunaSauna
  • Art galleryArt gallery
  • Steam roomSteam room
  • Children's poolChildren's pool
  • Outdoor poolOutdoor pool
  • 24-hour fitness center24-hour fitness center
  • Shopping mallShopping mall
  • Hot tubHot tub
  • Evening entertainmentEvening entertainment
EntertainmentEntertainment
  • 48-inch LCD TV48-inch LCD TV
  • Premium channelsPremium channels
  • Cable channelsCable channels
GeneralGeneral
  • Computer stationComputer station
  • 24-hour business center24-hour business center
  • Conference center (132482 square feet of space)Conference center (132482 square feet of space)
  • Meeting rooms -  14Meeting rooms - 14
  • Banquet hallBanquet hall
  • Front-desk safeFront-desk safe
  • Gift shop/newsstandGift shop/newsstand
  • ATM/banking servicesATM/banking services
  • BallroomBallroom
  • Free newspapers in lobbyFree newspapers in lobby
  • ElevatorElevator
  • EnglishEnglish
  • Chinese (Mandarin)Chinese (Mandarin)
  • IndonesianIndonesian
  • MalayMalay
  • Romance packages availableRomance packages available
  • Vegan dining optionsVegan dining options
  • Comprehensive food waste policyComprehensive food waste policy
  • Biodegradable coffee stirrersBiodegradable coffee stirrers
  • Comprehensive recycling policyComprehensive recycling policy
  • Smoke-free propertySmoke-free property
  • No plastic coffee stirrersNo plastic coffee stirrers
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • Couples diningCouples dining
  • Rooftop gardenRooftop garden
  • Vegetarian dining optionsVegetarian dining options
Guest ServicesGuest Services
  • Pool gatePool gate
  • Children's poolChildren's pool
  • Outdoor poolOutdoor pool
  • Soundproofed roomsSoundproofed rooms
  • Free children's clubFree children's club
  • Children's toysChildren's toys
  • Free cribs/infant bedsFree cribs/infant beds
  • Laundry facilitiesLaundry facilities
  • Snack bar/deliSnack bar/deli
  • Rollaway/extra beds (surcharge)Rollaway/extra beds (surcharge)
  • 24-hour front desk24-hour front desk
  • Daily housekeepingDaily housekeeping
  • Concierge servicesConcierge services
  • Luggage storageLuggage storage
  • Multilingual staffMultilingual staff
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Tour/ticket assistanceTour/ticket assistance
  • Dry cleaning serviceDry cleaning service
  • Laundry facilitiesLaundry facilities
  • Turndown serviceTurndown service
  • Porter/bellhopPorter/bellhop
  • Wedding servicesWedding services
InternetInternet
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
OutdoorsOutdoors
  • Vegetable gardenVegetable garden
  • Picnic areaPicnic area
  • Pool umbrellasPool umbrellas
  • BBQ grill(s)BBQ grill(s)
  • TerraceTerrace
  • GardenGarden

Policies

Check-in
Check-in
An early check-in fee will be charged check-in start time: 2:00 pm; check-in end time: midnight early check-in subject to availability express check-in available minimum check-in age: 17
Check-out
Check-out
A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability
Child Policy
Child Policy
Children are welcome. kids stay free! one child 18 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per night. free cribs (infant beds)!
Payment Policy
Payment Policy
Fee for full breakfast: approximately idr 469480 for adults and idr 234740 for children airport shuttle fee: idr 600000 per person valet parking fee: idr 100000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Guanghui
Mar 10, 2026 02:32:52 PM
Review Score:   10
Summary: Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again.
See All Reviews

Room Arrangement

Room InfoFacilities
Junior Suite, 1 King Bed
Room Size: 516 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Private bathroom, Doorbell/telephone notification, Square feet - 516, Desk, Number of bedrooms - 1, Square meters - 48, Ping - 14.50, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Executive Suite, 1 Bedroom
Room Size: 861 square feet m2
1 King Bed
Executive Suite, 1 Bedroom

General

Executive level room, Doorbell/telephone notification, Number of bedrooms - 1, Ping - 24, Square feet - 861, Extra bed count 1, Separate dining area, Private bathroom, Paper towels, Square meters - 80, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, 2 Double Beds
Room Size: 452 square feet m2
2 Double Beds
Premium Room, 2 Double Beds

General

Executive level room, Doorbell/telephone notification, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Separate dining area, Square meters - 42, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Executive Room, 2 Double Beds
Room Size: 452 square feet m2
2 Double Beds
Executive Room, 2 Double Beds

General

Square meters - 42, Private bathroom, Desk, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Bed count maximum 2
Room, 2 Double Beds
Room Size: 452 square feet m2
2 Double Beds
Room, 2 Double Beds

General

Square meters - 42, Private bathroom, Desk, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, City view, Bed count maximum 2
Executive Suite, 1 Bedroom
Room Size: 925 square feet m2
1 King Bed
Executive Suite, 1 Bedroom

General

Executive level room, Doorbell/telephone notification, Square feet - 925, Number of bedrooms - 1, Separate bedroom, Extra bed count 1, Separate dining area, Square meters - 86, Private bathroom, Ping - 26, Desk, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 3 Bedrooms
Room Size: 2217 square feet m2
3 Double Beds
Executive Suite, 3 Bedrooms

General

Executive level room, Number of bedrooms - 1, Dishwasher, Microwave, Ping - 62, Extra bed count 1, Separate dining area, Cookware, dishware, and utensils, Private bathroom, Paper towels, Square meters - 206, Desk, Square feet - 2217, Separate sitting area, Bed count maximum 3, City view, Bed count minimum 3
Executive Room, 1 King Bed
Room Size: 452 square feet m2
1 King Bed
Executive Room, 1 King Bed

General

Square meters - 42, Private bathroom, Doorbell/telephone notification, Desk, Number of bedrooms - 1, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view
Executive Suite, 2 Bedrooms
Room Size: 1367 square feet m2
2 Double Beds
Executive Suite, 2 Bedrooms

General

Executive level room, Number of bedrooms - 1, Dishwasher, Microwave, Extra bed count 1, Separate dining area, Cookware, dishware, and utensils, Private bathroom, Ping - 38, Paper towels, Square feet - 1367, Desk, Square meters - 127, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Premium Room, 1 King Bed
Room Size: 452 square feet m2
1 King Bed
Premium Room, 1 King Bed

General

Square meters - 42, Private bathroom, Number of bedrooms - 1, Ping - 13, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, City view
Presidential Suite, 2 Bedrooms
Room Size: 4198 square feet m2
2 Double Beds
Presidential Suite, 2 Bedrooms

General

Ping - 118, Executive level room, Number of bedrooms - 1, Square feet - 4198, Extra bed count 1, Separate dining area, Private bathroom, Desk, Square meters - 390, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2
Junior Suite, 1 King Bed
Room Size: 516 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Private bathroom, Doorbell/telephone notification, Ping - 15, Square feet - 516, Desk, Number of bedrooms - 1, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Executive Suite, 2 Bedrooms
Room Size: 3671 square feet m2
2 Double Beds
Executive Suite, 2 Bedrooms

General

Executive level room, Ping - 103, Number of bedrooms - 1, Extra bed count 1, Separate dining area, Square feet - 3671, Private bathroom, Desk, Separate sitting area, Bed count minimum 2, Square meters - 341, City view, Bed count maximum 2
Room, 1 King Bed
Room Size: 452.1 square feet m2
1 King Bed
Room, 1 King Bed

General

Doorbell/telephone notification, Number of bedrooms - 1, Wheelchair accessible, Ping - 12.7, Extra bed count 1, Accessible bathtub, Square meters - 42, Private bathroom, Bathroom grab bars, Desk, Square feet - 452.1, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this JW Marriott Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the JW Marriott Surabaya have a swimming pool?

Yes, this JW Marriott Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in JW Marriott Surabaya?

Best-rates for the JW Marriott Surabaya starts from $93 per night with includes Child Friendly, Air Conditioner, Security/Safety, Toiletries, Hot Tub, Internet, Kitchen, Parking, Sports/Activities, Breakfast, Laundry, Pool, TV, Balcony/Terrace, Accessibility, Bedding/Linens, Spa, Bar, Guest Services, Wheelchair Accessible, Transportation/Shuttle, Business Services, Wellness Facilities, Restaurant, Entertainment, Barbecue/Outdoor Cooking with all other facilities. Casai.ca matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is JW Marriott Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the JW Marriott Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the JW Marriott Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the JW Marriott Surabaya?

Based on the information reported by the owner or manager, the JW Marriott Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for JW Marriott Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the JW Marriott Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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